跨境物流運輸條款磋商案例

在跨境電商 b2b 業務中，運輸條款通常會出現在報價單中，對于常規產品，若客戶對運輸條款沒有異議，則沿襲相應條款到合同中即可。但是對于情況比較特殊的產品，業務員可以提前提出運輸方案。客戶有時也會主動提出運輸要求，業務員需要和客戶磋商運輸條款以確定最終運輸方案，超出原有報價的運輸費用，應要求由客戶承擔。闡述運輸問題的郵件一般圍繞著以下三個部分撰寫。
(1)開頭，提及買賣雙方前期的溝通和產品運輸事宜
(2)正文/主要信息部分，具體、詳細陳述運輸方式、交貨時間、港口信息等。
(3) 結尾，表達期望，希望對方及時回復。
下面以客戶主動提出運輸要求，業務員回復為例進行說明。
1.客戶提出運輸要求
示例如下。
dear x x x,
thank you for your quotation of no. 1920.
generally speaking it is acceptable with the price, but i have some concerns about the transportation. according to the transportation clause you propose, the shipping time is 30 days after the payment. however, due to chinese spring festival, 30days would reach 2 days before the spring festival. if chinese logistics company can't make the transportation work, the good delivery would be delayed to the timeaf ter the festival. it is too late for us. so could you please make the delivery oneweek before the spring festival? so we can pick up the goods earlier at the destination port
your quick reply will be highly appreciated.
good wishes,
xxx
2.業務員回復運輸要求
示例如下。
dear xx x,
good morning.
i am happy that our negotiation has achieved essential progress
thank you for pointing out an important problem about transportation, which l should notice earlier. 30 days are the usual time for us to produce the goods, bur due to the spring festival, i have applied to my boss for adjusting our production scheme to an early time. we will try to finish the production within 20 days after the payment.
attached please find the revised sales contract. please sign it and send me a copy.
yours truly,
x xx